Your Satisfaction Guaranteed with Easy Returns & Exchanges!

We want you to love your Shaal experience! If for any reason you're not completely satisfied with your purchase, we offer a hassle-free return and exchange policy:

Returns:

• You can return unused items in their original packaging within 7 days of delivery for a full refund.
• Items must be unworn, unwashed, and with all tags attached.
• Please note: Certain items like personalized products or hygiene-related items may have different return policies, which will be clearly stated on the product page.

Exchanges:

• You can exchange your item for a different size, color, or style within 7 days of delivery.
• Simply let us know your preferred exchange via email or phone, and we'll happily guide you through the process.
• If the new item costs more, you'll need to pay the difference. If it costs less, we'll issue a refund for the remaining amount.

How to Initiate a Return or Exchange:

1. Contact our customer support team at shaal.pk@gmail.com or call us at +923132369924
2. Briefly explain your reason for return/exchange and the item(s) concerned.
3. Use the provided return label (if applicable) or arrange your own shipping to the address mentioned in the instructions.

Refunds:

• Refunds are processed within 5 business days of receiving your returned item(s).
• We'll credit your original payment method used for the purchase.
• Please note: Shipping charges are non-refundable unless the item was mistakenly sent or defective.